Hankin Property Management - Service Satisfaction Research
Company overview
Hankin Property Management (SHENZHEN HANKING PROPERTY SERVICE CO., LTD.) was established in 2009 and primarily provides professional property management services for diverse property types, including high-end residential and commercial developments. The company is committed to introducing internationally advanced property management practices, particularly through close collaboration with the globally renowned property management firm "CBRE". Hankin Property Management strives to build itself into a first-class property management service provider with high standards. By delivering specialized, high-quality property services, Hankin continues to enhance its service level to meet clients' elevated expectations for both residential and commercial environments.
Research background
As Hankin Property Management has deepened its operations in high-end residential, commercial, and office buildings, continuous optimization and improvement of property services have become a top priority for the company's growth. To ensure close alignment between service quality and client needs, Hankin Property Management requires regular feedback from tenants and owners regarding their satisfaction and service experiences. This research aims to identify the strengths and weaknesses of current services from the perspectives of tenants and owners, providing scientific evidence to support ongoing service improvements and performance evaluation.
Research scope
In November 2020, Hankin Property Management commissioned CEIDEA Research to conduct a satisfaction survey among tenants and owners of its managed high-end residential, commercial, and office building projects. The survey was conducted through in-person home visits to comprehensively understand tenants' and owners' evaluations, needs, and expectations regarding property services. Key areas of inquiry include response time of property management, facility maintenance, security services, environmental cleanliness, and the professionalism and service attitude of the property management team. The research aims to collect authentic feedback from tenants and owners to provide reference data for service improvements, quality enhancements, and performance evaluation at Hankin Property Management.
Expected outcomes
Through this satisfaction survey, Hankin Property Management will be able to accurately assess the current quality of property services and client satisfaction, identify existing issues and service gaps, and develop targeted improvement strategies based on the findings. Ultimately, the research results will provide strong support for the company's efforts to enhance service quality, optimize client experience, and establish a scientifically sound performance evaluation system. This will help Hankin Property Management maintain a competitive edge in the premium property market, further strengthen its brand image, and improve client loyalty.
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