Yisaiqi Software - B2B Customer Satisfaction Study
Company overview
Shanghai Yisaiqi Software Co., Ltd. is a nationally recognized high-tech enterprise specializing in intelligent software development and technical services. The company is committed to driving enterprise digital transformation, with core products including Robotic Process Automation software (iS-RPA), Process Mining software (iS-RPM), and Desktop Behavior Analysis software (iS-CDA), serving clients across industries such as finance, manufacturing, and government. Thanks to its outstanding technical capabilities and innovation, Yisaiqi has established itself as a leading player in the RPA industry in China
Research background
In the highly competitive field of intelligent software, Yisaiqi recognizes the critical importance of customer satisfaction and loyalty to sustainable brand development. To gain a comprehensive understanding of the real experiences and evaluations of customers, distributors, and suppliers regarding the company's products and services, and to further optimize the customer service system, enhance product competitiveness, and benchmark against industry performance, Yisaiqi commissioned CEIDEA Research to conduct a dedicated satisfaction study in March 2022
Research scope
CEIDEA Research conducted a survey targeting Yisaiqi's three key partner groups through telephone interviews, SMS-delivered electronic questionnaires, and a limited number of face-to-face visits, including 500 B2B customers, 100 distributors, and 20 suppliers. The survey covered dimensions such as product performance, service response, technical support, partnership experience, and brand loyalty, aiming to comprehensively diagnose the current state of customer service and identify key issues within partnerships, as well as uncover areas for improvement and actionable strategies
Expected outcomes
This study will provide Yisaiqi with systematic data on customer satisfaction and loyalty, enabling the company to optimize service processes and partnership mechanisms from the perspectives of customers, channels, and suppliers. The research report will clearly identify strengths and weaknesses in the current customer service system, serving as a decision-making basis for Yisaiqi to develop targeted service improvement initiatives, strengthen customer retention, and build a customer-centric service system, further solidifying its leadership position in the intelligent software industry
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