Tengping Industry - Property Service Satisfaction Survey
Company overview
Tengping Industry Investment Management Co., Ltd. (referred to as "Tengping Industry") is a first-level subsidiary of China Tengping Insurance Group. Originating from the Hong Kong-registered BaoLian Investment Company established in 1980, Tengping Industry serves as the group's specialized operator for real estate and medical, health, and elderly care (med-health and aging care) industries. It manages the group's investments, construction, operations, and management across real estate assets—including senior living communities, office buildings, data centers, and other facilities—and continues to expand its operations in the medical, health, and elderly care sectors
Research background
Over the past few years, Tengping Industry has continuously expanded its office and industrial park property projects, with key property management operations established in major cities such as Shenzhen, Shanghai, and Beijing. To enhance its competitiveness in providing property services for office and industrial park facilities, it is essential to understand the satisfaction levels of owners and tenants with current service offerings. Therefore, Tengping Industry has commissioned a comprehensive satisfaction survey to assess the current state of service delivery across various property projects, identify service shortcomings, and provide targeted recommendations for improvement in order to enhance overall property service quality
Research scope
In October 2020, CEIDEA Research was engaged by Tengping Industry to conduct a nationwide property service satisfaction survey across 10 service projects. The surveyed projects include: Shenzhen Tengping Financial Tower, Longbi Industrial Zone in Shenzhen, Zhangjiang Back-up Center in Shanghai, Shanghai Tengping Financial Tower, Beijing Jinghui Tower, Guang'an Tengping Financial Tower in Beijing, Suzhou Tengping Financial Tower, Nanning Tengping Financial Tower, and Wuhan Data Center. The study adopted a mixed-method approach, combining online questionnaires and on-site interviews to comprehensively collect feedback from owners and tenants regarding property services, including property management, facility maintenance, security, cleaning services, and customer support. The primary objective is to deeply analyze the strengths and weaknesses of current property services and provide data-driven insights to support Tengping Industry's efforts to improve its property management standards.
Expected outcomes
This research is expected to deliver comprehensive feedback from owners and tenants, enabling the company to identify service gaps and clarify improvement directions. The findings will provide Tengping Industry with professional data support to optimize its property management processes, service quality, and customer relationship management. Ultimately, the research outcomes will contribute to enhancing Tengping Industry's market competitiveness and strengthening its reputation and owner loyalty in property service delivery
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